Responsive service
for our clients.

We know what it takes to be a supportive partner.

Account Management—you’ll have a dedicated account manager who serves as a key point of contact for all things related to your ELM program.

Live 24/7/365 Customer Support—ELM provides support for learners:

  • Call center agents are immediately available 24/7/365 to assist learners with test scores and password resets.
  • Live chat & email support is available during regular business hours.

Program Promotion and Review—our program promotion expertise ensures your program is being utilized by targeted medical staff. This includes:

  • Program Welcome Letter/Course Instructions – Introduces course participants to ELM Exchange, the program and its benefits, outlines curriculum, details incentives, and provides program access instructions.
  • Program Promotion Email Series – A series of customizable emails crafted to engage providers with targeted content.
  • Program Review – your detailed annual program report is one more way we’ll summarize progress—and give you the insight you need to make informed decisions throughout your organization.

Course Consultation—ELM continuously provides preliminary and ongoing consultation of course recommendations to address your risk and patient safety needs, industry trends, and direct provider feedback.

White Label Branding—ELM can provide clients with a branded educational portal, as well as, branded newsletters.

Content Customization & Incorporation—ELM can incorporate your content into courses. Popular examples include supplemental reading material, additional resources, facility-specific content and more.

Publishing—ELM can upload and host client courses for an annual hosting fee.

Let us show you how our solutions work together.

"Throughout the years, I have always been impressed with ELM’s courses and really see the value in the program."

Laura Norberg
Trinity Health